Call Accounting Software: Balancing Privacy Issues with Businesses Advantages

Technology is advancing at such a rapid rate, that it is sometimes difficult for the laws to keep up with the capabilities of employee monitoring tools, like call accounting and call detail records. Add to it the boundary between work and home is disappearing. Many employers are now accustomed to employee availability during personal hours for any crises or to finish critical projects that require more time than is available during normal business hours. With the explosion of PDA/mobile phone technology, many employees can receive business emails and phone calls no matter where they are or when. One television commercial, advertising such technology, shows an employer giving a new employee an orientation to the company and demonstrating her new PDA/Mobile phon View the rest of this article